Privacy policy
Last Updated: June 2026
NOŪS LABS ("NOŪS LABS", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, create an account, place an order, or otherwise interact with our services. This Privacy Policy is intended to comply with the New Zealand Privacy Act 2020.
Your use of this website is also subject to our Terms of Service, Shipping Policy, and Refund Policy.
1. Information We Collect
We may collect personal information including your name, email address, phone number, billing and shipping addresses, order history, payment transaction details, communications with our customer support team, and information relating to your use of the website.
We may also collect technical information such as IP addresses, browser information, device information, and website usage data.
Payments are processed by trusted third-party payment providers. NOŪS LABS does not store complete payment card details.
2. How We Use Your Information
We may use personal information to process and fulfil orders, communicate regarding purchases and account activity, provide customer support, verify customer identity where necessary, prevent fraud and misuse of our services, improve website functionality and performance, comply with legal and regulatory obligations, maintain business records, and send marketing communications where you have chosen to receive them.
3. Marketing Communications
Where you have opted in to receive marketing communications, we may send information regarding products, promotions, updates, and other business-related communications.
You may unsubscribe from marketing communications at any time using the unsubscribe link included in those communications or by contacting us directly.
4. Disclosure of Information
We may disclose personal information to payment providers, courier and logistics providers, technology and hosting providers, professional advisers, and other service providers reasonably required to operate our business.
We may also disclose information where required or authorised by law, including to regulatory authorities, law enforcement agencies, courts, or government bodies.
NOŪS LABS does not sell, rent, or trade personal information to third parties.
5. Shopify Services
Our website is hosted by Shopify. Shopify may collect and process information necessary to provide ecommerce functionality, secure transactions, fraud prevention, website hosting, and website performance.
Further information regarding Shopify's handling of personal information is available in Shopify's Privacy Policy.
6. Data Security
We take reasonable technical, administrative, and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure and we cannot guarantee absolute security.
7. Cookies and Analytics
Our website may use cookies, analytics tools, and similar technologies to improve functionality, maintain security, facilitate age-gate verification, support shopping cart functionality, analyse website performance, remember user preferences, and enhance the overall user experience.
Certain cookies may be set by Shopify and trusted third-party service providers to support ecommerce functionality, analytics, fraud prevention, and website performance.
You may disable cookies through your browser settings; however, some website features may not function correctly as a result.
8. Access and Correction
Subject to the Privacy Act 2020, you may request access to personal information we hold about you and request correction of that information where appropriate.
Requests may be submitted using the contact details provided below.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements and policies, and maintain legitimate business records.
When personal information is no longer required, reasonable steps will be taken to securely delete or de-identify that information.
10. Third-Party Links
This website may contain links to third-party websites or services. NOŪS LABS is not responsible for the privacy practices, content, or security of third-party websites.
Users should review the privacy policies of those third-party websites separately.
11. Changes to This Privacy Policy
NOŪS LABS may update this Privacy Policy from time to time. Any changes become effective upon publication on this website.
Continued use of the website following publication of an updated Privacy Policy constitutes acceptance of the revised Privacy Policy.
12. Contact
Privacy Officer
NOŪS LABS
New Zealand
Email: support@nouslabs.co.nz
Website: https://nouslabs.co.nz